Volumetric weight is calculated by multiplying the length, width, and height of the parcel and dividing by a specific number (usually 5000) to get the volumetric weight. The greater of the volumetric weight and the actual weight is then used to calculate the shipping cost.
The main shipping options include sea freight, land freight, and air freight. Each option has its advantages, and the choice depends on factors such as cost, speed, and the volume of goods.
Shipping time depends on the method and distance. Typically, air freight is the fastest (from one day to one week), followed by land freight (from several days to two weeks), and then sea freight (from two weeks to a month or more).
Our company provides an online tracking service using a unique tracking number for your shipment, allowing you to know the real-time location of your shipment.
In the event of damage or loss, a claim should be filed with the shipping company, providing supporting evidence such as photos and reports. The shipping company will investigate and take the necessary steps to compensate the customer if insurance is included.
